This policy outlines our general shipping, delivery, return and replacement approach for e-commerce orders. Final handling may vary by product type, courier coverage and supplier conditions.
1. Order Processing
Orders are reviewed for stock status, payment confirmation, address verification and operational readiness before dispatch. Some products may require additional lead time where stock is sourced from a distributor or warehouse partner.
2. Delivery Coverage
We aim to support delivery across India, subject to courier reach, product category, volumetric limits and serviceable PIN codes. Remote or restricted locations may require additional time or a revised shipping method.
3. Delivery Timelines
Delivery estimates shown at the time of order are approximate. Delays may occur due to weather, courier backlog, supplier delays, public holidays, technical issues or documentation requirements for certain high-value products.
4. Damaged, Missing or Incorrect Items
If a package arrives damaged, tampered with or contains the wrong item, please notify us promptly with order details, images of the package and product, and any relevant delivery notes. Such cases are reviewed for replacement, refund or corrective support.
5. Returns and Replacements
Returns are generally considered for items received damaged, defective on arrival, materially different from the listing or otherwise eligible under the product’s return conditions. Consumables, specially ordered items, opened software, activated products or items damaged after delivery may not be returnable.
6. Refund Handling
Where a refund is approved, it is processed through the original payment method or another appropriate method agreed during support resolution. Timing depends on payment gateway, banking systems and the completion of internal review.
7. Support for Bulk and Business Orders
For business, institutional or project orders, delivery schedules and return handling may be governed by quotation terms, procurement status, installation scope or product-specific warranty conditions.